Refund policy

We want you to love your purchase from The Pretty Stack Co.

Returns

We accept return requests for eligible, non-personalized items within 14 days of delivery.

To qualify for a return, the item must be unworn, unused and returned in its original condition and packaging. Please email hello@theprettystackco.ca before returning an item. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Personalized and Custom Orders

Personalized and custom-made items are final sale and cannot be returned or exchanged. This includes bracelets made with names, initials, numbers, custom colour combinations or other customer-requested alterations.

Incorrect Size and Resizing

Please carefully review our sizing information before ordering. If you select the wrong size, resizing may be available for a fee. The customer is responsible for the resizing fee and all related shipping costs. Please contact us at hello@theprettystackco.ca for availability and a quote before sending the bracelet.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly at hello@theprettystackco.ca with your order number and clear photographs. We will review the issue and work with you to provide an appropriate solution.

Refunds

Once your approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to process and post the refund.

Final-Sale Items

Personalized items, custom-made items, gift cards and items marked final sale cannot be returned.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Questions

For return, refund or resizing questions, contact us at hello@theprettystackco.ca.