Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Each bracelet is handmade with care. Please allow 3–5 business days for your order to be prepared before it is shipped. Personalized or custom orders may require additional processing time.

SHIPPING WITHIN CANADA

We currently ship within Canada only.

• Standard shipping: $12 CAD
• Free standard shipping on orders of $100  CAD or more
• Express shipping: $20 CAD

Estimated delivery times after your order has been shipped:

• Standard shipping: 3–5 business days
• Express shipping: 1–2 business days

Delivery times are estimates and may be affected by weekends, holidays, weather, carrier delays, or your location.

ORDER TRACKING

If tracking is included with your shipping method, tracking information will be emailed to you when your order ships.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change or redirect it. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

DELIVERY ISSUES

The Pretty Stack Co is not responsible for carrier delays or packages marked as delivered by the carrier. If your package appears lost or arrives damaged, please contact us at hello@theprettystackco.ca with your order number so we can help you investigate the issue.

QUESTIONS

For questions about your order or shipping, please contact us at hello@theprettystackco.ca.